Buyer guide
Find products and services, ask for quotes, bid in auctions and follow your orders. Every deal goes through the Nexus Mundi trade desk: you never deal with a seller directly, and your company details stay private.
Getting started
- Create your buyer accountRegister as an Institutional Buyer with your company details. The trade desk then verifies your account.
- Getting verified (KYC)The trade desk checks your company (KYC). Verified buyers can bid in auctions and get faster quotes.
- Your buyer dashboardWhat each menu in the buyer workspace does.
- Use the help assistant (chat or talk)The round button at the bottom right of every page opens an assistant that answers in your language, opens pages and filters for you, and can talk with you.
Finding products and sellers
- Find productsBrowse the catalogue by sector and narrow it with filters: certification, port, Incoterm, price and more.
- Read a product pageSpecifications, packaging, compliance documents, indicative price and how mediation works, all on one page.
- Find verified sellersBrowse the sellers directory and open a seller’s storefront: their products, services, auctions and certificates.
Buying: quotes and orders
- Ask for a quote (RFQ)Send a request for quote in four short steps. The trade desk finds the right seller and sends you one quote.
- Track your requestFollow your request through its stages: received, screening, sourcing, negotiating, contract, closed.
- Accept, decline or change a quoteWhen the trade desk sends your quote, accept it, decline it with a reason, or ask for changes.
- How payment worksYou pay through a letter of credit (LC) or Nexus Mundi escrow, never to the seller directly.
Auctions
- How auctions workOpen auctions take rising bids shown by alias; sealed auctions take one blind bid each, opened at the close.
- Find auctionsBrowse live, closing-soon and starting-soon lots and past results, filter by sector and type, and watch the ones you like.
- Pay the EMD (deposit) before biddingEach lot needs an earnest money deposit (EMD), usually 5% of the starting bid. It is refunded if you don’t win.
- Place a bidEnter at least the minimum next bid, optionally a hidden maximum, review the charges and confirm.
- I can’t bidThe usual reasons: not signed in, account not verified yet, EMD not confirmed, seller account, or the lot isn’t live.
- You won: what happens nextThe trade desk awards the lot and sends a pro-forma: pay 25% within one working day and the balance within 15 days.
Services and tenders
- Book or ask for a serviceBook a fixed-price service, ask for a proposal on a quote-based one, or bid for capacity in a service auction.
- Post a service tenderDescribe the service you need; providers send sealed proposals; you compare them after the deadline.
- Follow a service orderEach booking or award becomes an order with milestones: approve deliveries, agree changes, raise a dispute, rate at the end.
Account and privacy
- Update your profile and logoChange your company details, logo and profile photo, and see your own activity history.
- Trouble signing inWrong password, too many attempts, or a suspended account: what each message means.
- Your privacy and dataWhat Nexus Mundi keeps, for how long, and how to ask for a copy, a correction or deletion.
Questions people ask
Can I talk to the seller directly?
No. Every enquiry, quote and order goes through the Nexus Mundi trade desk. This protects your company details and guarantees quality and payment.
Read the full stepsHow do I buy a product?
Open the product and click Request a quote. The trade desk sends you one quote; accept it and the desk prepares the contract and payment.
Read the full stepsWhy can’t I bid?
You need a verified (KYC) buyer or trader account and a confirmed EMD for that lot, and the lot must be live. The Before you bid box on the lot shows what is missing.
Read the full stepsDo I get my EMD back?
Yes, if you don’t win. If you win and don’t pay, the EMD is kept and the lot goes to the next bidder.
Read the full stepsWhat does the auction cost me?
The winning bid plus the buyer’s premium and GST on it. The confirmation screen shows the exact total before you bid.
Read the full stepsWhat is a sealed auction?
You send one bid without seeing the others. All bids are opened at the close and the highest wins.
Read the full stepsSomeone bid at the last second. Did I lose?
Not necessarily: a bid in the last 5 minutes extends the auction by 5 minutes, so you can respond.
Read the full stepsHow long does verification take?
The trade desk checks new accounts as quickly as possible, usually within a working day or two. Complete your company details to speed it up.
Read the full stepsIs my budget shown to sellers?
Never. Sellers only see the requirement, the quantity and the destination, through the trade desk.
Read the full stepsHow do I pay?
By letter of credit or Nexus Mundi escrow, as stated in your quote. Never pay a seller directly.
Read the full stepsCan I ask for several products at once?
Yes: click Add to quote list on each product, then send them together from Your quote list.
Read the full stepsWhere do I see my quotes and orders?
In your buyer dashboard: My RFQs & quotes, Service orders, and My bids & watchlist.
Read the full steps